Shipping Policy

Last updated: 18th of February 2026

At Royal Oils, we want your pure essential oils to reach you quickly and safely. Please review the details below regarding our delivery options, costs, and timeframes.

1. Delivery Areas

We currently deliver throughout South Africa. International shipping is not available at this time.

2. Shipping Costs

Delivery Option	Cost	Estimated Delivery Time
Standard Delivery (Nationwide)	R[XX]	[X–X] business days
Express Delivery (Major Cities)	R[XX]	[X–X] business days
Free Delivery	FREE	On orders over R[XXX]
Collection (if available)	Free	By appointment

We ship via [Courier Name(s)].

3. Order Processing

Orders are processed within [X] business day(s) of receiving payment.
Orders placed after [XX:00] or on weekends/public holidays will be processed the next business day.
You will receive a confirmation email with a tracking number once your order has been dispatched.

4. Tracking Your Order

Once your order has been shipped, you will receive an email or WhatsApp message with your tracking number. You can track your delivery through [courier tracking website/link].

5. Delivery Delays

While we do our best to ensure timely delivery, please note that estimated delivery times may be affected by:

Public holidays or courier peak periods
Remote delivery areas
Unforeseen circumstances such as extreme weather or civil disruptions

If your order has not arrived within [X] business days of dispatch, please contact us at hello@royaloils.co.zaor +27 XX XXX XXXX so we can investigate.

6. Damaged or Missing Parcels

If your parcel arrives damaged or is missing items, please contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or refund at no additional cost to you.